I have read lots of mixed reviews regarding the suede finish. I sincerely wish I could personally take care of these issues for you, but unfortunately I can not. The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. I've only fabricated this product so far for show rooms and home shows. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. I should have gone to Home Depot to purchase the Silestone..they told me that this kind of problem has happenedand typically they don't use CSIs for the installs; they use trusted bonded installers in the area. As a result, Silestone comes in many colors, patterns, and arrangements. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. Daily use and wear will not scratch Silestone. It's bound to find designers taste and will get attention soon enough. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. Is it holding up okay ? Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. Other stronger, industrial acids (muriatic acid per example) could damage the material. Quartz is a high-end stone and it has a high-end price tag that goes with it. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. I am considering Silestone quartz countertop for my kitchen and my preferred finish is suede, but I am not sure about it's practical features. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. Its Stone Systems of Atlanta--if you read the messages above you'll find that they deny that they actually had an order for my Silestone. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Suede is the new sensation for your senses. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. Its easy to keep the countertops looking splendid. helps you in the process of remodeling your home. " Your email address will not be published. Hands down, we changed to polished. Our Corporate office is aware of Mr. Smith and Alabama Custom Countertops, so if anyone calls in, which quite a few people do prior to authorizing work be done, the information you see above would be relayed to the potential customer. Suede is the new sensation for your senses. Quartz countertops easily resist spills and ultimately stains. There are some disadvantages to consider as well. Engineered quartz is more resistant to surface damage than traditional laminates and less likely to fracture than quarried granite. Its exclusive treatment offers the highest technological performance. But I didn't get it because I was told it was discontinued! You also shouldnt stand on the countertops. Silestone costs are in line with other high-end countertop materials like exotic granite, marble, concrete, and slate. I called the third co. and they came out to take measurements and scheduled another co. to come out and make a template. Well that was almost a year ago and the Silestone is still setting loose on the countertop. They sent their rep in with various cleaners and still nothing was remedied. Thankfully, you can prevent this from happening. Silestone is more difficult to repair. We called them and asked what the warranty actually covered. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. Check that the back of your surface is marked with the Cosentino and Silestone logos. The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. That solid surface doesnt just keep out bacteria but stains as well. Advantage: Granite Countertop. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. Impact Resistant. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. One option some homeowners forget to consider is Silestone. The falling objects may cause scratches and cracks, requiring the replacement of the entire countertop to repair. Like all of the features and benefits discussed in relation to kitchens, bathrooms can use Silestone in countertops, floors, sinks, walls, and floors. Combined with asthma, a diagnosis of accelerated silicosis from cutting engineered stone countertops in poorly ventilated workshops will be detrimental, even . Three popular manufacturers are Silestone, Cambria, and Ceasarstone. Avoid placing hot hair tools on the countertop for best results. Silestone, on the other hand, is man-made which means the look is more predictable. . Why would I sue Mr. Smith..it would cost me more to even file. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. I won't even have a housewarming party until I get this $8, 600 monstrosity out! In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. And if there is a problem, Home Depot will fix it. This site uses Akismet to reduce spam. Anyone tried to take them to court? Answer is chips and cracks are not covered by our 25 YEAR warranty. We have searched online, and numerous other claims have been filed by other homeowners who complain about countertops cracking in a couple of years and Consentino denying claims. Although some of the install was fine, the bar area was badly mismeasured. The volcano texture rustic yet smooth to the feel and appearance. This complicates the project because of the unavailability of consistent stone color, style, and pattern inventory. It's made by binding small pieces of quartz together in a hard resin. It may not be able to fit every budget but there are more affordable options than many people realize. So it is not even old. Then, polish the repair to match the . Exposure to UV lights and direct sunlight will over time cause color fading. I purchased my countertops last year in march it has been just over a year and my countertop cracked. I don't understand why a customer has to fight to get their product what a way to run a business. email me if interested please if interested. Silestone does not need any water repellent or gloss enhancer. I decide to extend the bar. Scratch Resistance. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. http://www.vanessafrancis.com/2014/11/silestone-quartz-counter/. Overseas . Still, that matte piece really made my choice easier. Your email address will not be published. Heres how to know if its the right choice for your home. However, Corian is easier to repair than Silestone. Where are you located? Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. Aesthetically, both granite and quartz are nice to look out. While the surfaces are tough, they aren't heatproof. As a result, Silestone comes in many colors, patterns, and arrangements. I tested a sample: put mustard, oil, wine, catsup, etc. After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. I remodeled kitchen had new cabinets and countertops put in. The edges of the Silestone surface is also customizable. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. We were never given any warranty information on the product. Just another broke process in their CSI approach. Any concerns are usually handled with a telephone call. When . Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. This co. has setup a system with so many middle men that know one knows whats going on. This benefits you because it makes Silestone low-maintenance when you compare it to granite, for example. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. Or give my money back. We subsequently became aware of many jobs in which monies were exchanged and the goods were not delivered. We agreed. It is composed of 94% quartz. Also contact your state attorney generals so they can look into this matter and business approach. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. Take a look at moreremodeling ideas in our previous project page. Silestone surfaces therefore provide extra hygiene. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. But now second one came up last week on June 7th, 2022. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. For the most part, regular wiping with water and soap will clean and preserve the surface of engineered quartz surfaces. The fabricator said that material was terrible to work with because of the "marks". If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. As great as Silestones benefits sound, they arent the whole story. caabamama How has the suede performed for you? I really don't blame Mr. Oehmsen--he is just doing his job. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. They sent a copy of their warranty which is worthless! While the countertops have their perks, they also have their flaws. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. I hope I hear from Mr. The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. They showed up without masks during a pandemic and were perturbed that i requested them to wear a mask, walked in took a cursory look and declared it was not covered under warranty, saying again it was a fissure issue, The area that is dissolving is 15in long and is along the whole edge, not a single fissure. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. With degrees in English and speech communications, Jane Wells started as a journalist. 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