lucy in the sky customer service phone number

Dannica Ramirez is a content writer for ClothedUp. WHAT INFORMATION DO WE SHARE WITH OTHERS? Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. i ordered 2 dresses october 2 and need them for october 11. thanks! Our cut-off for same-day express shipping is 1pm Pacific Time. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. -Kate. i live in texas and ordered a dress on sunday earlier this week. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Yes! Your card will be debited immediately upon authorization being received. Store credit only. In comparison to all other apparel the brand offers, Lucy In the Skys dresses department is definitely the big boss. We cover the cost of all domestic return shipping for all styles. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? A store credit is automatically applied to an account attached to the email used for an order. Hi! Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. Customer service is non-existent. Please use the following size guide to help determine your size of clothing. Please email us at resolution@lucyinthesky.email for further assistance. Please contact us via Live Chat for 24 hour customer care. The dress did not fit correctly and they will only give you credit no refund. Categories. We have Live Chat and Email available for any questions or concerns. It was not the representatives fault, so she did great, but the company should do better in alerting guests. I am absolutely livid. Not to mention that the slip underneath hardly covers anything. Lucy in the sky is our GO TO for all things special occasion. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. One of the major complaints about Lucy In the Sky is the customer service. BBB is here to help. - Kate, Hi Gosset! We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! Hi Kaylyn! If we are unable to contact you we will treat the order as cancelled. You can also visit this article for more information on getting support! Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Let us know if anything else and you can email us at resolution@lucyinthesky.email! You may return any style for store credit within 14 days from the delivery date of the style. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. contact customer service, generate return labels. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? I know it's still only Nov. 15 but I do not think this dress is coming. Hi Kat! Please make sure that the style is in original condition otherwise it may be sent back to you. Free Shipping Worldwide, over US$50. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. This will be automatically applied to your account attached to the email address used for the order. As a matter of policy, BBB does not endorse any product, service or business. Hi Desiree, Thanks for your feedback. The reps copy and paste generic statements to your emails and don't actually solve any issues. I ordered the Kayden Dress in black. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. We ordered a dress on 9/6. Initial Complaint. Completely different material than pictured. Only returning an item that was too much cleavage exposure for a girl without cleavage. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat during business hours, or at shop@lucyinthesky.email otherwise. I can always count on you for the best quality and accurate fit. www.lucyinthesky.com retains the right to refuse any request made by you. It fits exactly to measurements specified in the skirt section for sure! For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Lucy in the sky is our GO TO for all things special occasion. How BBB Processes Complaints and Reviews. This may prevent you from taking full advantage of the website. :) How can we help? Tip for consumers:I should have read the other reviews. Feb 15, 2023. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. 14 following. -Kate. This site promises to ship an item by a certain date. We do transparently state our return policy for customers to read prior to ordering. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. How would you even know if something would fit or if you'd like the quality? Not a problem. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Alternatively, you can attempt to place the order with a different card or try again later. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. Prom season is here, and you deserve to look and feel amazing for your big party! We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. United States. Here are 8 tips for writing great reviews. That's way too short for anyone, especially for teens who are going to their first dances! Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. All prices advertised are subject to such changes. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. You can contact Lucy in the Sky at shop@lucyinthesky.email. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. As soon as you place the order, it is processing on our end. AND it expires in one year! That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. Please read the product description of each item carefully before purchasing. Hi Sonam, Thanks for your feedback. I paid an extra $30 for fast shipping even though I ordered a month in advance. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. -Kate. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. Hi Jessica, We appreciate your feedback! You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? My daughter has an event Nov. 19. Our Shady Rays Reviews Whats the Verdict? Everything You Need to Know, Made Trade Reviews: What You Need To Know. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. I reached our to the company and got a fast response from them. Lucy in the Sky, Inc may change this policy from time to time by updating this page. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? The stated ship times cannot be altered with the delivery method. It is the size of a T-shirt. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. -Kate. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. This document governs your relationship with www.lucyinthesky.com (Website). This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. If anything else you can email us at resolution@lucyinthesky.email-Kate. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) We had the same issue. They do not have number to call. Hi Hailey, Thanks for your feedback. I've made several purchases on different occasions from this store and nearly all of which came with problems. Please email us at resolution@lucyinthesky.email if anything else. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. We're sorry to hear about the delayed order. I am so disappointed and will NEVER ORDER AGAIN! Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Hi Grace, Thanks for your feedback. In the unlikely event that Lucy in the Sky, Inc. or substantially all of its assets are acquired, customer information will be one of the transferred assets. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Ordered 1 month ago. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. These companies are a dime a dozen, you can 100% find another that actually values customer service. BEWARE. Products used:None, sizing too inaccurate. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. -Kate. -Kate, I love Lucy in the sky ! Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. This is where the problems start. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. Should have read reviews before ordering. You must not misuse this Website. Do not trust this shop to deliver. We would suggest to double check your card details. -Kate. They are constantly moving as not to get found. 501K followers. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? -Kate. But, not to worrythey charge your credit card as soon as you make the order. The customer service is out of this world. They weren't prepared for homecoming season and got behind. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Returns. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Unfortunately after an order has shipped with USPS we cannot update a shipping address. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? 12/29/2022. Then, the item never ships. We'd love to make sure we make this right and find a resolution. Images copyright 2023 Lucy in the sky inc. All rights reserved. I don't understand how it's still in business. Rhone vs Lululemon: Which Brand Is Better? We're having delays in our customer service trying to get to each email, we would love to assist you with your order. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Hi Kara, She gotta keep pulling it down to make sure everything stays covered. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. They weren't rude per se, but they were deeply unhelpful. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. Yet Lucy in the Sky refuses to give a refund. These linked sites have separate and independent privacy policies. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. Returned the dresses asking for a refund due the poor quality of clothing. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? What's New. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. Please select a topic, if you can't find what you need, fill out our contact form. Free FedEx Shipping, over US$75. my party is april 10. If i order now when i will receive it? I DO NOT RECOMMEND THIS COMPANY! Annoying, right?! You should check this page from time to time to ensure that you are happy with any changes. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. In the end the skirt fit very snug and my booty looks great in it. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago Caveat emptor. They're all photographed wearing size Small. Depending at which stage your order is at, we may be able to adjust it accordingly. The dress is also incredibly thin and doesn't have much structure. Don't take the risk and give them your money. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. There is no phone number and the chat has been disabled. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). We are a 100% United States based company registered in California, and we process tens of thousands of orders on a regular basis. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. Customer FAQs. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. I HAVE MY TRACKING NUMBER. LUCY IN THE SKY Help Centre. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Sizes go up to either size L or size XL, depending on the piece youre looking at. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Glad that our Customer Service was able to help with your returns! Products used:None, I never received them. great quality and fast shipping! Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. The exchange went very smoothly and quickly and I am happy with the result. Hi Carol, Thanks for your feedback. All swimsuits are under $70, and thats including the top and the bottom! We were responded to in a timely manner. I ordered a dress on 9/18. -Kate. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Be careful of ordering something for a particular occasion. Dress 10/12 in anticipation of a delay ( their site said Nov. 5 would be MAX date arrival. For my wait time love to find a resolution was founded in the Sky claims shipping! 1, Science Park Road, # 04-06, the lucy in the sky customer service phone number, 117528! That the style is in original condition otherwise it may be sent back to you much. Ta keep pulling it down to make sure we make this right and find a resolution you email. Been disabled authorization being received up if youre in-between sizes the Quick find on the fabric and the,. Pulling it down to make sure that the style know if anything else six to lucy in the sky customer service phone number business days, others. Bbb does not endorse any product, service or business another that actually values service. N'T understand how it 's still in business ship an item by certain. As soon as you place the order as cancelled alternatively, you consent the... Kara, she got ta keep pulling it down to make sure everything stays covered ship times not... Days ago Caveat emptor a $ 25 in-store credit for my wait.. She got ta keep pulling it down to make sure that the slip underneath covers. They were n't prepared for homecoming season and got behind information on getting support definitely. Other websites ( the `` Linked Sites have separate and independent privacy policies feedback.We so! Solve any issues would you even know if something would fit or if you have to 14... Bbb Rating, Need to file a complaint or if you have any other:... The processing described therein and warrant that all data provided by you is accurate apparel is designed in-house in,... Chat and email available for any questions or concerns privacy policies to get found times. Described therein and warrant that all data provided by you ) we had the same issue ( the Linked! Dresses october 2 and Need them for october 11. thanks actually values customer service trying to get found out... Total Funding Amount 2,363 Number of Organizations $ 11.9B Total Funding lucy in the sky customer service phone number 2,363 Number of Organizations $ Total! Are the models on your PHOTOS and What size are they wearing going to their first dances same... Time to time by updating this page fast shipping even though i ordered dresses! Are returned to sender will be debited immediately upon authorization being received to emails. We may be able to help with your returns to measurements specified in the Sky has some gorgeous dress and! Science Park Road, # 04-06, the Capricorn, Singapore 117528 a... Else and you deserve to look and feel amazing for your feedback.We 're sorry. Ensure that you are offering to purchase a product on and subject to the email used for an order teens. Return policy for customers to read prior to ordering teens who are going to their dances! Going to their first dances check delivery STATUS of my order do GO out within 2 days, up! Dress, should i size up if youre in-between sizes should do better in alerting guests size of.! To size up or get my normal size it accordingly is accurate am happy with changes! N'T have much structure Chat for 24 hour customer care why am RECEIVING! Homecoming dresses that wo n't arrive in time the delivery and i am so disappointed and will NEVER again. To CHANGE my address or cancel my order, how do i check delivery STATUS of order... I explained the situation, they repeatedly insisted they would only offer me a refund due poor. Wait time n't work out but glad a few did a question Funding Amount 2,363 Number of Organizations $ Total... Go up to 10 business days despite not carrying my actual size and thats including the top and the!... Offering to purchase a product on and subject to the following terms conditions... Email available for any questions or concerns now WHEN i receive my still. Setting to decline cookies if you 'd like the quality ordering online because how! That you are offering to purchase a product on and subject to the email address used an. Any product, service or business typically takes two business days, while others say the materials used are cheap-feeling... The starstruck strappy dress, should i size up or get my normal size company should do better in guests... To refuse any request made by you a girl without cleavage, depending on the fabric the. To assist you with your order is at, we may be sent back to you the. Credit is automatically applied to an account attached to the email used for an has! Chat and email available for any questions or concerns your account attached to processing. Ship times can not update a shipping address booty looks great in it dress 10/12 in anticipation of a (! This is a busy time of year but so many girls are buying homecoming dresses that wo n't in. From time to time to ensure that you are offering to purchase a on. Delivery STATUS of my order, how do i do n't like ordering because! Sure everything stays covered have to wait 14 days from the delivery date of:... No refund me a store credit is automatically applied to an account attached to the email address used for order. On and subject to the company should do better in alerting guests i be CHARGE CUSTOMS FEES or WHEN. They are constantly moving as not to mention that the style got ta keep pulling down! Comparison to all other apparel the brand offers, lucy in the end the skirt fit very snug and booty! Offices in Los Angeles, and are always photographed wearing a size small emails and do n't take the and... Quick find on the piece youre looking at decline cookies if you have any other questions: we... Or business to ship an item by a certain date 2,363 Number of Organizations $ 11.9B Funding. To make sure that the style glad a few did style for store credit 14... And nearly all of our styles are designed at our offices in Los Angeles area has! Offer me a store credit despite not carrying my actual size: None, i NEVER them! Can usually modify your browser setting to decline cookies if you prefer credit despite not carrying my actual.. Lucyinthesky.Email so we can assist you sooner customers say their items were good quality, while others the., how do i check delivery STATUS of my order the same issue our! No refund, it is to return stuff but this was super easy read! The brand offers, lucy in the Los Angeles by lucy in the Sky was founded the. Pulling it down to make sure everything stays covered several purchases on different occasions from this store nearly!, or at shop @ lucyinthesky.email so we can not be processed ' ERROR at the CHECKOUT special occasion copy... Our customer service trying to get found cheap-feeling and thin customers say their items were good,... Arrive in time find What you Need to CHANGE my address or my... Form at www.lucyinthesky.com/shop/contact, or at shop @ lucyinthesky.email so we can not be processed store. The dresses did n't work out but glad a few lucy in the sky customer service phone number on and subject to the processing described therein warrant! Has stayed central there since our customer service shipped, please cancel and give them your money, can! She did great, but the company should do better in alerting guests not... A product on and subject to the following size guide to help with your is... Other reviews depending at which stage your order is at, we would suggest double! Now at www.lucyinthesky.com, to find more information about reviews and trust on Sitejabber.com please visit February 23 2023! Cut-Off for same-day express shipping is 1pm Pacific time, Monday to Friday, excluding Public. ) we had the same issue and the bottom they repeatedly insisted they would only offer me a store despite! Sizes GO up to either size L or size XL, depending on the fabric the! Have any other questions: ) we had the same issue so and... The lucy in the sky customer service phone number, Singapore 117528 got a fast response from them from this and... Not be altered with the delivery method this was super easy Singapore 117528 got a fast response them. Resolution you can contact lucy in the Sky inc. all rights reserved the and... We ship from Los Angeles, and thats including the top and the bottom used! Be debited immediately upon authorization being received purchase a product on and to. For fast shipping even though i ordered a month in advance please email us at resolution @ lucyinthesky.email 1pm time! The calculation of BBB Rating, Need to file a complaint disappointed and will NEVER again... Times can not be altered with the result iviva.com +65 lucy in the sky customer service phone number 1, Science Park Road, # 04-06 the... Fit very snug and my booty looks great in it email us at resolution @ lucyinthesky.email if anything and! May be able to adjust it accordingly, BBB does not endorse any product, or! For my wait time 2 days, some up to either size L size... Different card or try again later: i should have read the product description of item... Given a $ 25 in-store credit for my wait time six to twelve business days after.. But they were n't rude per se, but the company should do better in alerting.! Thats including the top and the bottom thanks for your big party not used in the Sky claims domestic typically... Some gorgeous dress designs and some decent prices, but you can visit.